62% of field service calls go unanswered. The average company takes 42 hours to respond to a new lead. We build AI systems that answer every call, schedule smarter, and put your technicians in front of customers who are ready to book.
Field service businesses don't lose revenue because of bad technicians. They lose it because 62% of calls go to voicemail, technicians spend a third of their day on paperwork instead of jobs, and no-shows blow holes in a schedule that took days to build.
62% of field service calls go unanswered. When someone can't reach you, 85% of the time they never call back — they move straight to the next company on the list. The average response time in the industry is 42 hours. By then, the job is gone.
An AI answering system picks up every call, qualifies the job type, checks your availability, and either books the appointment or takes a detailed message and notifies your dispatcher immediately. Your team stays focused on the job in front of them while the next job gets booked automatically.
According to Salesforce, admin tasks consume 30% of the average technician's working hours — roughly the same percentage as actual service delivery (29%). Scheduling calls, status updates, paperwork, and follow-up communication pull your most expensive resource away from the work that actually pays.
The AI handles appointment confirmations, day-of reminders, technician arrival notifications, job completion follow-up, and review requests automatically. Technicians get cleaner schedules with fewer interruptions. Customers stay informed without anyone on your team manually sending a single message.
Industry no-show rates run 10 to 15% without intervention. When a technician drives to a job that isn't home, you lose the drive time, the labor cost, and the slot that could have gone to a paying customer. Multiply that across a week and it becomes a significant drag on your capacity.
Multi-touch reminders go out at 48 hours, 24 hours, and the morning of the appointment. If a customer can't make it, the system captures the cancellation early, offers to reschedule, and flags the open slot for rebooking. A Forrester study found this approach dropped no-show rates from 10 to 15% down to 3%.
Only 0.1% of field service companies respond to a new lead within 5 minutes. Responding within that window makes you 21 times more likely to convert the job. The companies that answer fast win disproportionately — not because their work is better, but because they were first.
Every inbound inquiry — phone, web form, or text — gets an immediate response from the AI. New leads are contacted within seconds, not hours. Follow-up sequences run automatically for any lead that doesn't book on the first touch. You become the company that responds first, every time.
Manual dispatch boards break when jobs run long, customers cancel last minute, or a tech calls out. Rescheduling cascades through the day as a human dispatcher problem-solves in real time — pulling attention away from incoming calls and new bookings at the exact moment demand is highest.
AI scheduling handles rescheduling, waitlist management, and gap-filling automatically when plans change. When a cancellation comes in, the system immediately contacts the waitlist and fills the slot. IFS research found that AI-driven scheduling reduces travel distances by an average of 37% — meaning more jobs per day with the same crew.
We connect to the field service software you already run — Jobber, ServiceTitan, Housecall Pro, FieldEdge, ServiceMax. You don't rebuild your operation. We add the AI layer that handles what's currently falling through.
30 minutes. We understand your service types, software, dispatch process, and where the biggest gaps are — calls, scheduling, follow-up, or all three.
We map what gets built, how it connects to your dispatch software, and what changes day to day. You approve the full plan before a single line of work starts.
We build the system and run it through every scenario — calls, cancellations, rescheduling, after-hours. No surprises after go-live.
The system goes live on your schedule. We monitor the first few weeks closely, measure what's improving, and expand automation as your volume grows.
Any business that dispatches workers to customer locations — HVAC, plumbing, electrical, landscaping, pest control, appliance repair, garage doors, roofing, cleaning services, inspection companies. If your bottleneck is calls, scheduling, dispatch, or technician admin time, we can automate it.
Automated confirmation and reminder sequences go out at 48 hours, 24 hours, and the morning of the appointment. If a customer needs to cancel, the system offers to reschedule immediately and opens the slot for rebooking. A Forrester study on Salesforce Agentforce Field Service found that no-show rates dropped from 10 to 15% down to 3% with AI-driven scheduling and reminders.
A Salesforce survey found that admin tasks consume 30% of an average technician's working hours. AI handles appointment confirmations, arrival notifications, job status updates, post-job follow-up, and review requests automatically. Technicians spend more time on billable work and less time on calls and paperwork.
A Forrester Total Economic Impact study commissioned by Salesforce found that companies implementing AI-powered field service operations achieved 195% ROI with an $8.7 million net present value over three years. The gains came from reduced admin overhead, higher job completion rates, fewer no-shows, and scheduling automation handling more than 50% of booking requirements.
Yes. We build integrations with Jobber, ServiceTitan, Housecall Pro, FieldEdge, ServiceMax, and other field service management platforms. You keep your existing dispatch software; the AI layer connects on top and handles the communication that currently falls through the cracks.
A single automation like the AI answering system or no-show reduction sequence typically takes 1 to 2 weeks from discovery call to go-live. A full system covering calls, scheduling, dispatch communication, and review generation runs 3 to 6 weeks depending on your software stack.
Tell us how your dispatch currently works and we'll show you exactly where automation closes the gaps — without changing how your crew operates.
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